Are you on a path to become an ITIL V3 Expert? You are not alone. Many consultants, practitioners and job seekers look at this certification as a means to improve their work and IT opportunities. How can you successfully prepare yourself for the long and arduous road to certification? Follow these simple habits of the successful ITIL Expert.
HabIT #1: Remember Your Foundation
It may be months even years since you took your foundations course. If you show up to an intermediate course, you are expected to remember the concepts taught to you in your foundations course. If you don't remember the content, review it prior to class. You should not be struggling to remember common and simple concepts. Instead you are building upon the foundation of knowledge you already learned.
HabIT #2: Choose Your Path Wisely
Nothing is more frustrating than sitting in a class you just paid a lot of money to take only to find that it doesn't meet your needs. The capability courses are very focused on a process approach at a detailed level. If you are the Change Manager you want to take the Release Control and Validate course that focuses on only on Change Management but also on all the other processes that have significant relationships and dependencies with Change. The lifecycle courses are focused on how to manage and successfully implement the phase of the lifecycle. They focus on principles, policy and structure of a successful implementation. Two different focuses, two different core sets of material - make sure you take the right class.
HabIT #3: Forget Bridging Over
A bridge course does little to prepare you for a successful career or in how to leverage V3 successfully. It basically fills in the gaps but leaves huge holes in understanding. If you need a quick fix, it is the cheapest path to take. But if you truly want to know the material and plan on leveraging the information to consultant to design and implementation, forget the bridge and start from scratch.
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HabIT #4: Choose Your Trainer
Trainers come in all shapes and sizes. I have learned from the masters who have very little teaching ability but a lot of practical experience. I have also worked with those who know ITIL out of the book but have no idea how to implement it in an environment. You want a guide to ITIL that can challenge you to learn the material but at the same time provide you with an
environment where you also learn how to analyze and apply the concepts successfully in your work.
Download the rest of Julie's Eight HabITs of the Successful ITIL Expert whitepaper on the HDI Service Management Conference site.
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